The Other Side of the Table: 12 Strategies to Build Honest and Open Collaboration Between Professionals and the Families They Serve by Herzing Anne & Herzing M.Ed. Anne S
Author:Herzing, Anne & Herzing M.Ed., Anne S. [Herzing, Anne]
Language: eng
Format: epub
Published: 2019-07-09T16:00:00+00:00
Strategy #6
INVENTORY
Practice listening.
Acknowledge families when you
see them outside of work.
Research Respite Care in your area.
As you sit at the table…
• The family in front of you is struggling. Are you approaching this meeting in a positive manner?
• What has been resolved at this meeting to help the family?
• Does the family have a support system outside of this room?
• Are you listening to the family?
Strategy #7
WHY CAN’T ANYONE HELP?
“When you feel like quitting:
think about why you started.”
Fitspirationforlife.tumbir.com
“I CAN’T DO IT!” We’ve all said those words. For most of us, someone came over to lend a helping hand. To this day, I tell my grandchildren to ask for help; don’t sit there and cry. Someone will help you. But, what if help is not out there? What if you are too embarrassed to ask for help? And what if you do ask, and people ignore you? Very often, the family you are looking at on the other side of the table has been asking for help. For them, no one is out there, no one responds. The emotions of despair, helplessness, and depression are everyday occurrences. It seems as if there’s no end in sight while they walk in this world of horrors. Let’s look at how we can help those in crisis and be the one who responds with, “I can help you.”
The agencies that are available for families in crisis have challenges of their own, including limited staffing, monetary restrictions, mandates, and a large pool of clients. The majority of agencies work very hard and do what they can to stay on top of government mandates. This is the case with most supporting agencies. Some have been at the job for a long time, and others are new to the process. Burnout and stress are no strangers to these people. Add frustration with guidelines to the mix, and that makes for a difficult job.
Families are in need of services, and scheduling times for support can be a nightmare for any agency. It can be stressful for families who are unaware of guidelines and what’s involved in getting services. You may hear struggling families stress their displeasure with attention they are not getting from one agency or the school. The agency staff is under stress, families are upset with the agency, and behaviors aren’t addressed with the clients. What a mess! Families don’t care what agencies have to do; they just want services to make their home lives more manageable. Working with insurance companies can be a challenge on its own. It takes coordination to give appropriate services where needed. Again, with a limited staff this can be challenging, and a thankless job.
In some cases, tension is high on both sides of the table and often detected through facial features, body language, and words. The agency may be under the impression that the family is not cooperating. And the family may be under the impression that the agency is not listening to what they’re saying. Tension and anxiety rise while everyone tries to smile and act as though everything is okay.
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